Ticket Management
Organize and resolve support requests efficiently
Turn chaotic customer requests into an organized, trackable system. Bublly's ticket management gives you custom workflows, SLA tracking, and powerful analytics to ensure nothing falls through the cracks and every customer gets the help they need.
Key Benefits
Custom Workflows
Create ticket statuses and workflows that match how your team actually works.
SLA Tracking
Set response and resolution time targets. Get alerts before you breach SLAs.
Priority Levels
Assign priorities and ensure urgent issues get handled first.
Team Assignment
Assign tickets to team members or groups based on expertise or workload.
Ticket Tags
Categorize tickets with tags for better organization and reporting.
Performance Analytics
Track resolution times, ticket volume, and team performance with detailed reports.
Common Use Cases
- IT helpdesks tracking internal support requests
- Customer support teams managing high ticket volumes
- Product teams tracking bug reports and feature requests
- Operations teams handling internal workflows
Frequently Asked Questions
Can I customize ticket statuses?
Yes! Create unlimited custom statuses like 'Waiting for Customer', 'In Development', 'Pending Approval', etc.
How do SLA alerts work?
Set SLA targets for first response and resolution time. You'll get notifications before a ticket is about to breach SLA.
Can tickets be created from emails?
Absolutely. Emails sent to your support address automatically become tickets in Bublly.
Ready to try Ticket Management?
Start free and see how Bublly can transform your business operations.