Unified Inbox
All your customer conversations in one place
Stop switching between apps. Bublly's unified inbox brings all your customer conversations from email, live chat, WhatsApp, Facebook, Instagram, and more into one organized workspace. Your team can collaborate, respond faster, and never lose context.
Key Benefits
Multi-Channel Support
Connect email, live chat, WhatsApp, Facebook, Instagram, and more. All messages flow into one inbox.
Team Collaboration
Assign conversations, add internal notes, and collaborate with your team without leaving the inbox.
Smart Routing
Automatically route conversations to the right team member based on skills, availability, or topic.
Conversation History
See the complete history of every customer interaction across all channels in one timeline.
Saved Replies
Create templates for common responses and reply in seconds with personalized saved replies.
Real-time Notifications
Get notified instantly when new messages arrive so you can respond quickly and keep customers happy.
Common Use Cases
- E-commerce stores managing orders and support across multiple channels
- SaaS companies providing customer success across email and chat
- Agencies handling client communications from various platforms
- Healthcare providers managing patient inquiries securely
Frequently Asked Questions
What channels does the unified inbox support?
Bublly's unified inbox supports email, live chat, WhatsApp Business and more.(Facebook Messenger, Instagram DMs, Telegram as planned in pipeline). We're constantly adding new integrations.
Can multiple team members access the same inbox?
Yes! Your entire team can access the unified inbox. You can assign conversations, add internal notes, and see who's handling what in real-time.
Will I lose my existing email history?
No. When you connect your email, we import your existing conversations so you have full context from day one.
Ready to try Unified Inbox?
Start free and see how Bublly can transform your business operations.