Bublly vs Freshdesk
Modern all-in-one vs traditional ticketing
Freshdesk is a well-established helpdesk with a strong free tier. However, essential features like WhatsApp, AI, and advanced automation require expensive add-ons. Bublly includes these features natively, providing better value for growing businesses.
Why Choose Bublly Over Freshdesk
No Add-On Pricing Games
Freshdesk's headline price excludes many must-have features that require separate purchases. Bublly includes everything upfront.
Unified Inbox by Default
Freshdesk's unified inbox (Freshdesk Omnichannel) is a separate, more expensive product. Bublly's unified inbox is standard.
AI Included, Not Extra
Freshdesk's Freddy AI requires additional licensing. Bublly's AI assistant comes included with your plan.
Modern Interface
Bublly's interface is designed for 2024 workflows. Freshdesk's UI, while functional, shows its age.
Where Freshdesk Excels
We believe in honest comparisons. Here's where Freshdesk has advantages:
Generous Free Plan
Freshdesk offers a robust free tier with unlimited agents, which is great for basic email ticketing needs.
Freshworks Ecosystem
If you use Freshsales, Freshmarketer, or other Freshworks products, Freshdesk integrates seamlessly.
Gamification Features
Freshdesk includes unique gamification features like leaderboards and badges to motivate support teams.
Feature Comparison
Ticketing
| Feature | Bublly | Freshdesk |
|---|---|---|
| Email Tickets | ✓ | ✓ |
| Ticket Automation | ✓ | ✓ |
| SLA Management | ✓ | ✓ |
| Collision Detection | ✓ | ✓ |
Channels
| Feature | Bublly | Freshdesk |
|---|---|---|
| Live Chat | ✓ Included | Freshchat (separate) |
| ✓ Included | Add-on | |
| Social Media | ✓ Included | Add-on |
| Phone | Integration | Freshcaller (separate) |
AI & Self-Service
| Feature | Bublly | Freshdesk |
|---|---|---|
| AI Assistant | ✓ Included | Freddy AI (add-on) |
| Knowledge Base | ✓ | ✓ |
| Chatbots | ✓ | Add-on |
| Canned Responses | ✓ | ✓ |
Pricing Comparison
| Tier | Bublly | Freshdesk |
|---|---|---|
| Free | 3 users | Unlimited agents (limited features) |
| Paid Entry | $29/month | $15/agent/month |
| Mid-Tier | $75/month | $49/agent/month |
| Top Tier | $149/month | $79/agent/month |
* Pricing as of December 2024. Check websites for current pricing.
Who Should Choose What?
Choose Bublly if you...
- Teams needing multi-channel support included
- Businesses wanting AI without add-on costs
- Companies preferring modern, unified interface
- Teams that value predictable all-inclusive pricing
- SMBs not already using Freshworks ecosystem
Choose Freshdesk if you...
- •Teams only needing basic email ticketing (free plan)
- •Companies already using Freshworks products
- •Organizations with strict per-agent budget constraints
- •Teams that want gamification features
- •Businesses needing phone support integration
Our Verdict
Freshdesk's free plan is great for basic needs, but add-on costs add up quickly. Bublly provides better all-around value with features included rather than up-sold.