Bublly vs Help Scout
More channels, same simplicity
Help Scout is beloved for its simplicity and email-first approach. It's a great tool for email-centric support teams. Bublly builds on that simplicity while adding more channels, AI capabilities, and built-in CRM that Help Scout lacks.
Why Choose Bublly Over Help Scout
True Multi-Channel
Help Scout focuses on email with basic chat. Bublly includes WhatsApp, social media, and more channels natively.
Built-In AI Assistant
Help Scout has limited AI features. Bublly includes a full AI assistant for auto-responses, summaries, and suggestions.
Full CRM Included
Help Scout shows basic customer info. Bublly includes comprehensive contact management and relationship tracking.
Better Value
At similar price points, Bublly includes more features that would require Help Scout upgrades or workarounds.
Where Help Scout Excels
We believe in honest comparisons. Here's where Help Scout has advantages:
Email Excellence
Help Scout's email support experience is refined and polished, with features like collision detection and saved replies working seamlessly.
Beacon Widget
Help Scout's Beacon is a well-designed help widget that combines docs, chat, and contact options elegantly.
Docs (Knowledge Base)
Help Scout's Docs feature is simple, clean, and effective for creating self-service content.
Feature Comparison
Email Support
| Feature | Bublly | Help Scout |
|---|---|---|
| Shared Inboxes | ✓ | ✓ |
| Collision Detection | ✓ | ✓ |
| Saved Replies | ✓ | ✓ |
| Email Templates | ✓ | ✓ |
Additional Channels
| Feature | Bublly | Help Scout |
|---|---|---|
| Live Chat | ✓ | ✓ (Beacon) |
| ✓ | ✗ | |
| Facebook Messenger | ✓ | ✗ |
| Instagram DMs | ✓ | ✗ |
AI & Automation
| Feature | Bublly | Help Scout |
|---|---|---|
| AI Assistant | ✓ | Limited (AI Drafts) |
| Automated Workflows | ✓ | ✓ |
| AI Summarization | ✓ | ✗ |
| Smart Suggestions | ✓ | Limited |
Pricing Comparison
| Tier | Bublly | Help Scout |
|---|---|---|
| Free | 3 users | ✗ (No free plan) |
| Entry | $29/month | $20/user/month |
| Plus | $75/month | $40/user/month |
| Pro | $149/month | $65/user/month |
* Pricing as of December 2024. Check websites for current pricing.
Who Should Choose What?
Choose Bublly if you...
- Teams needing WhatsApp and social media support
- Businesses wanting AI-powered assistance
- Companies needing built-in CRM capabilities
- Teams that want a free plan to start
- Businesses expecting to use multiple channels
Choose Help Scout if you...
- •Teams focused purely on email support
- •Companies that love Help Scout's Beacon widget
- •Organizations already using Help Scout successfully
- •Teams that prioritize simplicity over features
- •Businesses with straightforward email-only workflows
Our Verdict
Help Scout is excellent for email-first support teams. If you need multi-channel support, AI features, or built-in CRM, Bublly is the better choice.