Bublly vs HubSpot Service Hub
Dedicated support tool vs CRM add-on
HubSpot Service Hub is a solid choice if you're already invested in the HubSpot ecosystem. However, as an add-on to their CRM platform, it's not optimized for standalone customer support needs. Bublly is purpose-built for customer support from the ground up.
Why Choose Bublly Over HubSpot Service Hub
No Ecosystem Lock-In
HubSpot works best when you use their entire suite. Bublly integrates with any tech stack without requiring commitment to one vendor.
Support-First Design
Bublly is built specifically for customer support. HubSpot Service Hub is a module added to a CRM platform, with support as a secondary focus.
Simpler Pricing
HubSpot's pricing requires bundling CRM tiers with Service Hub tiers. Bublly offers straightforward support-focused pricing.
Faster Implementation
HubSpot implementations often require significant setup and sometimes consultants. Bublly is ready in minutes.
Where HubSpot Service Hub Excels
We believe in honest comparisons. Here's where HubSpot Service Hub has advantages:
Seamless HubSpot Integration
If you use HubSpot CRM and Marketing Hub, Service Hub creates a truly unified customer view across all touchpoints.
Strong Reporting
HubSpot's reporting capabilities, especially when combined with other Hubs, provide deep business insights.
Free CRM Foundation
HubSpot's free CRM gives you a foundation to build on, with Service Hub adding support capabilities.
Feature Comparison
Support Tools
| Feature | Bublly | HubSpot Service Hub |
|---|---|---|
| Ticketing | ✓ | ✓ |
| Live Chat | ✓ | ✓ |
| Knowledge Base | ✓ | ✓ (Pro tier) |
| Customer Portal | Coming soon | ✓ (Pro tier) |
Multi-Channel
| Feature | Bublly | HubSpot Service Hub |
|---|---|---|
| ✓ | ✓ | |
| ✓ | Limited | |
| Social Media | ✓ | ✓ |
| Unified Inbox | ✓ | ✓ |
CRM
| Feature | Bublly | HubSpot Service Hub |
|---|---|---|
| Contact Management | ✓ | ✓ (Free CRM) |
| Custom Properties | ✓ | ✓ |
| Deal Tracking | Basic | ✓ Advanced |
| Company Records | ✓ | ✓ |
Pricing Comparison
| Tier | Bublly | HubSpot Service Hub |
|---|---|---|
| Free | 3 users | Free (very limited) |
| Starter | $29/month | $45/month (2 users) |
| Professional | $75/month | $450/month |
| Enterprise | $149/month | $1,200/month |
* Pricing as of December 2024. Check websites for current pricing.
Who Should Choose What?
Choose Bublly if you...
- Teams not using HubSpot CRM
- Businesses wanting a support-focused tool
- Companies that don't want ecosystem lock-in
- SMBs needing affordable professional features
- Teams wanting quick setup without consultants
Choose HubSpot Service Hub if you...
- •Companies already using HubSpot CRM
- •Teams wanting unified sales + marketing + support
- •Organizations with budget for HubSpot ecosystem
- •Businesses needing advanced deal tracking
- •Companies wanting one vendor for everything
Our Verdict
HubSpot Service Hub makes sense if you're committed to the HubSpot ecosystem. For standalone customer support, Bublly offers better value and a more focused feature set.