Bublly vs Zendesk
Enterprise power without enterprise complexity
Zendesk is a market leader with robust features for large enterprises. However, its complexity and pricing can be overkill for small and medium businesses. Bublly offers a simpler, more affordable alternative that covers most SMB needs without the enterprise overhead.
Why Choose Bublly Over Zendesk
80% Lower Total Cost
Zendesk's per-agent pricing adds up fast. Bublly's transparent pricing includes unlimited users on higher tiers, saving thousands annually.
Minutes to Set Up, Not Weeks
Zendesk implementations often require consultants and weeks of configuration. Bublly is ready to use in under 30 minutes.
All-in-One Platform
Zendesk requires multiple products (Support, Chat, Guide, Sell) for full functionality. Bublly includes inbox, tickets, CRM, and knowledge base in one package.
Simpler Interface
Zendesk's feature-rich interface has a steep learning curve. Bublly is designed for teams who want to start helping customers, not configuring software.
Where Zendesk Excels
We believe in honest comparisons. Here's where Zendesk has advantages:
Enterprise-Grade Features
Zendesk offers advanced features like custom analytics, extensive API capabilities, and complex workflow automation that some large teams need.
Extensive Marketplace
With 1,000+ apps in their marketplace, Zendesk integrates with almost any tool you might use.
Established Track Record
As one of the oldest players, Zendesk has proven reliability and extensive documentation.
Feature Comparison
Core Support
| Feature | Bublly | Zendesk |
|---|---|---|
| Email Ticketing | ✓ | ✓ |
| Live Chat | ✓ | Add-on |
| ✓ | Add-on | |
| Social Media | ✓ | Add-on |
| Knowledge Base | ✓ | ✓ |
AI & Automation
| Feature | Bublly | Zendesk |
|---|---|---|
| AI Assistant | ✓ Included | $50+/mo extra |
| Auto-responses | ✓ | ✓ |
| Smart Routing | ✓ | ✓ |
| Workflow Automation | ✓ | ✓ |
CRM & Data
| Feature | Bublly | Zendesk |
|---|---|---|
| Contact Management | ✓ Built-in | Zendesk Sell (separate) |
| Customer History | ✓ | ✓ |
| Custom Fields | ✓ | ✓ |
| Reporting | ✓ | ✓ (Explore add-on for advanced) |
Pricing Comparison
| Tier | Bublly | Zendesk |
|---|---|---|
| Free/Trial | Free forever (1 user) | 14-day trial only |
| Starter | $29/month | $55/agent/month |
| Growth | $75/month | $89/agent/month |
| Pro | $149/month | $115/agent/month |
* Pricing as of December 2024. Check websites for current pricing.
Who Should Choose What?
Choose Bublly if you...
- Small to medium businesses (1-100 employees)
- Teams wanting a quick setup without consultants
- Businesses needing inbox, CRM, and support in one tool
- Budget-conscious teams that don't want per-seat pricing
- Companies that value simplicity over extensive customization
Choose Zendesk if you...
- •Large enterprises with 500+ support agents
- •Companies needing highly customized workflows
- •Organizations requiring specific marketplace integrations
- •Teams with dedicated Zendesk administrators
- •Businesses already deeply invested in Zendesk ecosystem
Our Verdict
For most SMBs, Bublly provides everything needed at a fraction of the cost. Choose Zendesk only if you need enterprise-specific features or are already committed to their ecosystem.