Bublly vs Intercom
Conversational support without the premium price
Intercom pioneered the modern approach to customer communication with its messenger-first design. It's powerful but comes with enterprise pricing that can quickly become expensive for growing teams. Bublly offers similar conversational capabilities at a more accessible price point.
Why Choose Bublly Over Intercom
Predictable Pricing
Intercom's usage-based pricing can lead to surprise bills. Bublly offers flat-rate pricing so you always know what you'll pay.
Full CRM Included
Intercom's CRM features are limited unless you upgrade significantly. Bublly includes comprehensive contact management at every tier.
No Resolution Limits
Intercom charges extra for AI resolutions beyond your plan limit. Bublly's AI assistant is included without per-resolution fees.
Email-First Support
While Intercom focuses on chat, many SMB customers still prefer email. Bublly treats all channels equally.
Where Intercom Excels
We believe in honest comparisons. Here's where Intercom has advantages:
Best-in-Class Messenger
Intercom's chat widget is beautifully designed with rich features like product tours, carousels, and in-app messages.
Advanced Product Tours
Intercom offers sophisticated onboarding flows and in-app guidance that go beyond basic support.
Marketing Automation
Intercom blends support and marketing with features like targeted campaigns and lead qualification.
Feature Comparison
Messaging
| Feature | Bublly | Intercom |
|---|---|---|
| Live Chat Widget | ✓ | ✓ (Best-in-class) |
| Email Support | ✓ | ✓ |
| ✓ | ✓ | |
| In-App Messages | Basic | ✓ Advanced |
AI & Bots
| Feature | Bublly | Intercom |
|---|---|---|
| AI Assistant | ✓ Unlimited | Limited resolutions |
| Chatbot Builder | ✓ | ✓ |
| AI Suggestions | ✓ | ✓ |
CRM & Contacts
| Feature | Bublly | Intercom |
|---|---|---|
| Contact Profiles | ✓ Full CRM | Basic |
| Custom Attributes | ✓ | ✓ |
| Segmentation | ✓ | ✓ |
| Company Profiles | ✓ | ✓ |
Pricing Comparison
| Tier | Bublly | Intercom |
|---|---|---|
| Entry | Free (3 users) | $74/seat/month |
| Starter | $29/month total | $74/seat/month |
| Growth | $75/month total | Custom pricing |
| Pro | $149/month total | Custom pricing |
* Pricing as of December 2024. Check websites for current pricing.
Who Should Choose What?
Choose Bublly if you...
- SMBs wanting predictable monthly costs
- Teams needing full CRM alongside support
- Businesses where email is a primary support channel
- Companies that want AI without per-resolution fees
- Teams that don't need advanced product tours
Choose Intercom if you...
- •SaaS companies focused on in-app engagement
- •Teams wanting advanced product tour features
- •Businesses that need sophisticated marketing automation
- •Companies where chat is the only support channel
- •Teams with budget for premium per-seat pricing
Our Verdict
Intercom excels at in-app messaging and product-led growth features. For general customer support needs, Bublly delivers excellent value without usage-based pricing surprises.